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Support

Ensuring that your IT investment is always available is essential to the success of your business and its future survival. Even though hardware and software are now extremely reliable, things can still go wrong. When they do, it is vital that the disruption to your operations is minimised to avoid loss of productivity and profitability.

Even the smallest computer network consists of a significant number of software and hardware components. This means that only the largest organisations can employ, in-house, experts to look after everything. This is simply not an option for most businesses, but they still need immediate access to external IT support resources that can quickly locate and solve the problem.

That is why many organisations are choosing to partner with Data Pacific. We can look after all your IT support requirements, leaving you free to get on with running your business.

Our services

Due to our industry partnerships and many years experience of providing IT support to all sizes and type of company, we have developed an impressive portfolio of services. These include:

  1. Responsive - This is our entry-level support contract and gives you the peace of mind of knowing that your IT problems will be fixed within a pre-agreed time, ensuring minimum downtime and without the need to invest in full-time and expensive IT staff.
  2. Proactive - The enhanced service includes all the benefits of our responsive contract but also offers proactive monitoring of your essential systems. This enables us to identify and fix many problems before they actually occur, ensuring any disruption due to IT failure is kept to an absolute minimum.

We tailor all of our support services to the customers’ precise requirements. This ensures you receive a high-quality cost-effective support solution that exactly meets your needs.

If you would like further information on how our support services can help your organisation please contact us now.